FAQs

Shipping & Dutie Fees 

  • Shipping times are estimated and not exact. We do not guarantee the shipping time and are not responsible for any delays.

  • Any duties & extra fees that are not charged by The One and Only Shop are not under our responsibility. 

Returns, Exchanges or Refunds 

  • We do not except any refunds or exchanges under any conditions. This is simply because each piece of clothing that is ordered is printed uniquely for that order :) 

Order Process Time

  • The time to process your order is 3 business days. This time is applied on top of your orders shipping time.

PLUS SIZES

  • *WHEN ORDERING 2XL, 3XL, 4XL & 5XL PRODUCTS. THEY SHIPPING & PROCESSING TIME IS LONGER BECAUSE WE DO NOT CARRY THOSE PRODUCTS AT ALL TIMES AT OUR WAREHOUSE! WE USUALLY ADD AN EXTRA 7 BUSINESS DAYS TO YOUR ORDER ARRIVAL TIME 

  • *QUAND VOUS COMMANDEZ DES TAILLES PLUS 2XL,3XL,4XL & 5XL. LE TEMPS DE TRAITEMENT & DE LIVRAISON DE VOTRE COMMANDE SERA RALLONGÉ PUISQUE NOUS GARDONS PAS CES GRANDEURS EN STOCK À NOTRE ENTREPÔT. ON RAJOUTE DONC 7 JOURS OUVRABLES À VOS DÉLAIS DE LIVRAISON. 

RETURNED PACKAGE ~ PACKET RETOURNÉ

  • Lorsque le packet est retourné à la compagnie à cause d'une raison causé par le client. Celui-ci devrait repayer les frais de livraison pour que The One and Only Shop puisse renvoyer le packet. 

  • When a package is returned to our brand due to a reason caused by the customer. They will have to paye for shipping costs in order for The One and Only Shop to reship the package.

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